Hi Everyone,
We now have downloading instructions from Summon to RefWorks. It is available at:
http://library.uvic.ca/site/lib/instruction/refworks/downloading/summon.html
For off-campus access, we are recommending that patrons download the VPN client from central computing. This will simulate users being on-campus and then there won't be problems downloading citations. Once Summon adds the ezproxy access to Refworks we anticipate the problems we currently have will be removed. We don't expect a resolution to this until October.
Let me know if you have any questions.